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How you’re shaping our services (March 2026)
Giving you the chance to influence our decisions and shape the services we provide is important. It helps us make sure that we are focusing on the things that matter to you and making the improvements that you want to see.
It also helps make sure that tenants, like you, remain at the heart of our decision making.
There are lots of ways you can get involved and share your views and feedback with us. So, if this is something you’d like to know more about, head across to our ‘Getting Involved’ page or get in touch with our community engagement team.
In the meantime, take a look at our latest You Said. We Did. tenant influence report. In this report you’ll find a summary of how the feedback you’ve shared with us has helped us make changes and improvements to our services.
In this report, you’ll see how tenants have helped shape the following:
- Our internal audit programme
- Improving our Shared Ownership experience
- Making how we let our homes clearer and fairer
- Reviewing our performance against the Consumer Standards
- Reviewing our Neighbourhood Policies
You can read it here: How you’ve shaped our services – Mar 2026
Want to know more?
You’ll find earlier reports on our ‘How you’re shaping our services’ page.
