Contact us

When will we get back to you?

We know it can be frustrating waiting for a response to your query, which is why we aim to respond to all enquiries within the following timescales:

  • Returning phone calls:  within 24 hours or the next working day
  • Emails: We will acknowledge the receipt of your email within three working days and respond to your query within five working days.
  • Post: We will respond to enquiries by post within 10 working days

There will always be exceptions where this is not possible, but we will aim to work within these timescales for all enquiries.

Need to make a complaint?

If you would like to make a complaint, please use our complaints form, which can be found here: Complaints

You can contact us in the following ways:

Opening hours

8.30am - 5.00pm Monday - Friday (closed on public holidays)

Postal address

Two Rivers Housing Rivers Meet Cleeve Mill Lane, Newent Gloucestershire GL18 1DS - See How to find us


Freephone: 0800 316 0897  When the office is closed, calls will be transferred to our 24/7 out-of-hours service. Please note ALL calls may be recorded for training and/or monitoring purposes.

Call back

You can ask us to call you back, during office hours.