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Your feedback

We aim to provide a high standard of service to everyone we come into contact with. We are confident we achieve this most of the time, although there will obviously be occasions when things don’t run as smoothly as we would like.

It’s helpful for us to know what you think of our service so that we can either praise the people involved and note the success of a particular course of action, or put things right for the benefit of others.

Tenant Satisfaction Measures

It is really important for us to understand how our tenants feel about their homes and the services we provide. Your feedback is crucial in helping us make improvements and plan for the future.

One of the ways that we gather your feedback is through our Tenant Satisfaction Measures surveys. These are a set of 12 questions that capture how you feel about your home and the services that we provide. We will publish these results annually alongside our 10 performance measures, so that you can see how we are performing against the things that matter to you.

You can view our latest Tenant Satisfaction Measures here.

Compliments

All compliments are recorded, notified to the Chief Executive and passed on to the individuals concerned, who are delighted to know their efforts have been appreciated.

Complaints

We aim to acknowledge all complaints within three working days of receiving them, and to provide a full response within 10 working days. Our ‘Compliments and complaints’ leaflet in the ‘Library‘ gives more information about the process and what you can expect.

At all times, we will:

  • Deal with your complaint as quickly as we can.
  • Keep you up-to-date with progress, as appropriate.
  • Keep a record of your complaint.
  • Be polite and helpful.

General feedback

If you have any comments or suggestions about our services, or about this website, please let us know as we may be able to use them to improve the way we do things in future – for your benefit and for the benefit of others.

Getting in touch

You may wish to use our electronic form to register your comments, or you can contact us in one of the other ways set out on our ‘Contact us’ page.