‘My account’

Coronavirus information

Please help us keep other customers and our staff safe and do not use My Account to book a repair if you or a member of your family has been told to self-isolate or if you have symptoms of Coronavirus. Instead call our customer service team on 0800 316 0897, who will be able to advise you further.

For the latest updates on the impact on our services click here.

My Account

This is where you – as a Two Rivers Housing resident – can access details about your tenancy and your home, at any time of the day or night.

It is a secure area so you will need to use a username and password to open it, but then no-one – other than Two Rivers staff – will be able to see it.

Requesting repairs

We have temporarily removed the repairs reporting function from our My Account system. This is to enable us to prioritise repairs in line with our Covid safe systems of work and help us manage the backlog of repairs more efficiently.

If you want to report a new repair, please call our contact centre on 0800 316 0897.

You can still log in to My Account to check your account, pay your rent, confirm your contact details and check for updates on safety checks or planned maintenance.

Go to ‘My account’ now.

Our ‘My account’ expert Otis has put together a show (below) to explain the benefits of logging on, including:

  • reporting a repair and booking an appointment.
  • checking your account and paying your rent.
  • seeing when we will review your home for improvements.
  • finding out the date of your next safety check.
  • updating your contact details.
  • seeing your main Two Rivers Housing contacts.

Use the arrows within the video or the dots underneath to play through the slides