Nuisance and ASB
Anti-social behaviour is ‘conduct that has caused, or is likely to cause, harassment, alarm or distress to any person’.
Our neighbourhood housing team including our Tenancy Compliance Officers investigate complaints of anti-social behaviour (ASB) and take action where necessary.
If you believe you are suffering from ASB and would like us to investigate:
- Email us at asb@2rh.org.uk.
- Telephone
- Call in to our office.
- Write to us.
- Use The Noise App to report a noise complaint to us (more information below).
Please do not send us video unless we ask you to when discussing your complaint.
If you have been threatened with, or have been a victim of a violent incident, please report it to the Police immediately.
What happens when ASB is reported?
When you contact us, your complaint will be allocated to the team in the best place to investigate, based on the severity level of the report. We may also refer the matter to a partner team/ agency for further investigation and appropriate action.
More information about what we will – and will not – investigate can be found on our ‘Managing anti-social behaviour‘ page.
Noise Complaints
If your ASB complaint is about noise, you can use The Noise App to securely record and share a short sample of the noise with us.
The app is free for Two Rivers Housing tenants to download and use. When you register, you will need to put Two Rivers Housing as the ‘reporting organisation’.
