Universal Credit

Universal Credit is a new type of benefit that replaces the following benefits and tax credits:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit

For more information, go to the Department of Work and Pensions (DWP) website.

When will it affect me?

Universal Credit is being introduced gradually across the country.

Go to this site to find out when you will be affected: https://ucpostcode.entitledto.co.uk/ucdate .

Universal Credit is paid in arrears and it can take a minimum of seven weeks before you receive your first payment.

Take five minutes to find out whether or not you’re ready for the change – and what you can do to prepare.

How do I pay my rent?

Universal Credit will be paid directly to your bank account each month and in arrears. It is important you pay your rent on time. We recommend setting up a Direct Debit with us, so you can make your rent payments automatically, without any worry. You will find more information on paying by Direct Debit on our How to pay page, or call us on 0800 316 0897.

The Money Advice Service has created a useful tool to help you manage your Universal Credit payment – https://obs.moneyadviceservice.org.uk/ .

Universal Credit helplines

  • Live service – 0800 328 9344
  • Full service – 0800 328 5644
  • Housing line – 0800 328 3844
  • Sanctions line – 0800 328 9744
  • Live to full service transfers – 0800 328 7844
  • Text phone – 0800 328 1344
  • Payment services – 0800 328 0172

Open Monday to Friday, 8am – 6pm