Getting involved

Our Community Engagement team needs you!

Would you consider helping us influence and shape Two Rivers Housing services, projects and activities? We value your involvement and want to offer groups and meetings at times and places to suit your needs, family life and other demands on your time, so we will do what we can to suit the majority of tenants.

There are many ways to share your ideas and views, discuss topics with local community impact, and talk about how Two Rivers Housing delivers its services and how it might do in future.

The main involvement group is called Tenants’ Voice, this is a committee with responsibility to review what matters most to our tenants and influence improvements to the services we provide for tenants. There is a group of 8-10 tenants that are committed to improving their skills and making a difference in their communities. They are also joined by two of our Board Members.

We will help tenants and residents to voice opinions of the service they receive from us, their neighbourhood and the wider community. We always offer you a warm welcome, light refreshments are available at most meetings and we will reimburse your travel costs and costs towards childcare when attending meetings. We also offer shopping vouchers for involvement in certain meetings and activities.

You can also join in and feedback to us in the Your Views Facebook Group for tenant, shared owners or leaseholders. Keep up to date with service reviews, complete quick surveys and polls, or take part in consultations and see what training opportunities and community events are happening.

There are other, varied ways to be involved too and you will find information about these in our Customer Engagement Framework document.

If you have ideas about other ways we could link up with you, please let us know by emailing communityengagement@2rh.org.uk

Two Rivers Housing is much more than a housing provider – we aim to create great homes and support communities.

We are proud to have supported many worthwhile local projects, including:

• Junior Wardens for children in year six, working with schools, Street Wardens and the Police.
• Staff donate toys, seasonal gifts and food items distributed by the local foodbanks and the Salvation Army to local families.
• Events such as holiday breakfast clubs, indoor games and coffee morning activities are held throughout the year.
• We work with partners offering free education courses.

Training for tenants

Four Million Homes

Four Million Homes is a national government-backed initiative created to help social housing residents understand their rights and feel more confident in raising concerns. Their training, resources and webinars are completely free for tenants across the country.

You can explore everything they offer on their website: fourmillionhomes.org.

Training is delivered both online and through in-person sessions held in cities like London, Birmingham, Leeds and Liverpool. You can find information about training sessions here and you can book yourself onto any course directly — all at no cost.

If you would like help with attending an in-person event, please get in touch with us at communityengagement@2rh.org.uk.

You can also watch webinars and training videos from Four Million Homes online at your own pace. Topics include residents’ panels, understanding your rights, and setting up local community groups, complaints handling and neighbourhood management.

Conferences

Two Rivers Housing occasionally supports customers who want to attend conferences that focus on resident involvement, community engagement and housing issues. These events are a great way to gain new knowledge and meet other involved tenants and housing professionals.

If you’re interested in joining us at a future event, please contact: communityengagement@2rh.org.uk

Join Tpas as a Tenant Member

Tpas is a national organisation specialising in tenant engagement and good practice in housing. Two Rivers Housing is a Tpas member, so our customers can join as tenant members for free. This gives you access to additional guidance, learning materials and opportunities to build your skills.

Sign up here – Tpas: Join as a Two Rivers Housing tenant