How are we doing? 2025/2026 Annual Review

In 2025/ 2026 we continued to make progress against our corporate strategy ‘Delivering #Twogether 2024-2027’.

We’ve been listening to the voices of our tenants and communities and have been working hard to improve our services and make the changes you want to see. We’re staying focused on delivering a great experience for tenants and building strong partnerships that help our communities thrive. So, how are we doing?

Our latest Annual Review gives you a snapshot of how we are performing in key areas including:

• How our tenants’ rent is being spent.
• What our tenants have told us about our performance.
• The repairs and maintenance we’ve completed in our homes.
• Our work to make our tenant’s homes warmer and more energy efficient.
• The things we are doing to keep our tenants safe in their homes.
• How we are helping tenants find the support they need.
• And how we manage our homes and neighbourhoods.

You can read our Annual Review 2025-2026 here

We’ve still got work to do!

We’ve set clear priorities based on what our tenants have told us we need to improve and change. This includes continuing to invest in our homes and neighbourhoods, making further improvements to our repairs service, tackling anti-social behaviour and making more affordable homes available in our neighbourhoods.

We know that we still have some work to do, but we promise to continue to listen to what our tenants are telling us, create homes and services that support them and their families and build a community that really feels like ‘You’re Home Now.’