Meet Andrew Bannister our new Assistant Director of Repairs

“I’m looking forward to supporting the team and helping to create a first-class repairs service for our tenants.” Andrew Bannister, Assistant Director of Repairs

We know that the repairs and maintenance of our homes is really important to our tenants and, while our overall Tenant Satisfaction Measure scores are good, there is room for improvement.

Over the last few months, we’ve been listening to what our tenants are saying about our repairs service. We know that we have some work to do and so have created a new role of Assistant Director of Repairs to ensure that there is a real focus on improving this service for tenants.

We are really happy that Andrew has decided to join us and take on this role. He has come across from Connexus Homes, where he had held the position of Land, Development and Regeneration Manager since 2018. Before this he held senior positions at Herefordshire Housing, which merged with Shropshire Housing Association to form Connexus in 2017.

He started his career on the tools as a carpenter at Hereford City Council and has been working in property repairs and maintenance for more than 40 years. During this time, he has worked as a Site Manager, Property Surveyor, Repairs and Maintenance Manager and Investments Manager – giving him real in depth knowledge of running repairs and maintenance teams.

As our new Assistant Director of Repairs, Andrew will be responsible for overseeing our repairs and maintenance service. He will develop a repairs improvement plan and work with the team to deliver a customer-focussed repairs and maintenance service.

Andrew has worked at all levels of the repairs and maintenance sector and has a deep knowledge and understanding of the housing sector, but most importantly he is committed to supporting and developing his team so that they can deliver the best service for our tenants.

He can’t wait to get started and is really looking forward to getting to know the team and working with them and tenants to create a great repairs and maintenance service.