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Can we help make things easier?
We’ve been working with tenants to help us understand how we can improve our services for everyone.
One of the things you’ve told us is that sometimes we’re not flexible enough in the way we do things or that our policies don’t always consider the individual needs of you and your family or small adjustments that would make your life easier.
We’ve listened to what you’ve told us and, working closely with our Tenants’ Voice Group, we’ve created a Reasonable Adjustments Policy.
This sets out our approach to making changes to how we do things that will help you and those living with you access our services more easily.
What is a Reasonable Adjustment?
A reasonable adjustment is a change to how we normally deliver services that makes sure people are not disadvantaged by disability, health issues, personal circumstances or any other additional needs. It can include changes to:
- How we communicate with you
- How we deliver services
- The support we put in place for you
How can you ask for a reasonable adjustment?
If you’d like us to make a reasonable adjustment, you can contact our team:
- By phone
- By email
- Through our customer portal
- In person
- Through a family member, advocate, or support worker (with your permission)
Our staff may also suggest an adjustment if they think it would help you.
You can find out more about our Reasonable Adjustments Policy here: Helping you access our services
