3rd December 2025
We are pleased to announce that Emma Watkins has been appointed as our new Assistant Director of Neighbourhoods, a role created to help us be more present in our communities and better support our tenants. Emma has been part of Two Rivers Housing for more than 20 years. She joined us in 2003 as an […]
14th October 2025
Over the last 18 months, we’ve been listening to our tenants and working hard to improve our services and make the changes they want to see. In October, we launched our new corporate strategy – ‘Delivering #Twogether 2024-2027’, which set out what we are going to do over the coming years to deliver those improvements. […]
2nd October 2025
We’re committed to learning from complaints and using what our tenants tell us to improve our services and how we do things. As part of the Housing Ombudsman Complaint Handling Code, we must produce an Annual Complaints report. The report provides an overview of our complaints performance for the year and is published on our […]
29th August 2025
Our tenants told us that they wanted us to make improvements to how we manage repairs in their homes. So, earlier this year, we bought our repairs team back in house and closed our facilities management company Centigen FM. Since then, we’ve been looking at how we can reduce the back log of repairs, improve […]
22nd August 2025
The relaunched GHCP shows the power of working #Twogether for our communities The Gloucestershire Homes and Communities Partnership (GHCP) has released figures that show the impact its members have had across Gloucestershire in the last financial year. Made up of seven housing associations that manage more than 35,000 homes in Gloucestershire, the GHCP has invested […]
19th August 2025
Meet Adam, our new Assistant Director of Data and Technology who recently joined the Two Rivers Housing team. Adam will lead our data and technology team as we look to improve the way we use technology to help our teams deliver a great customer experience for our tenants. He joins us from Herefordshire based housing […]
11th August 2025
At the end of 2024, we ran some workshops with tenants to help us look at our Repairs Policy and make sure that it was fair, reasonable and clearly sets out what tenants can expect from our repairs service. Our tenants told us that: We’ve taken all of this feedback on board and used this […]
21st July 2025
We know that having a good repairs service is important to our tenants and over the last 12 months, we’ve been working hard to make the improvements our tenants want to see. Earlier this year, our Executive Director of Homes Jonny, met with groups of tenants to review our Repairs Policy. They looked at our […]
15th July 2025
Debbie Innes-Turnill has joined the Two Rivers Housing Board as a Non-Executive Director. She is a safeguarding expert with a background in education and the Director of Debbie Innes Safeguarding Ltd a private consultancy firm. Debbie provides training, support and independent safeguarding advice to schools, charities and religious and sporting organisations and also lectures part […]
4th July 2025
Each year, we speak to hundreds of tenants to find out what it’s like to live in our homes and neighbourhoods. As part of this, we work with an independent research company called Acuity to complete telephone surveys with our tenants. The surveys that Acuity complete form part of our annual Tenant Satisfaction Measures (TSMs). […]
© Two Rivers Housing 2025
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