Working with tenants

New Repairs Policy designed with tenants

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11th August 2025

New Repairs Policy designed with tenants launches

At the end of 2024, we ran some workshops with tenants to help us look at our Repairs Policy and make sure that it was fair, reasonable and clearly sets out what tenants can expect from our repairs service. Our tenants told us that: We’ve taken all of this feedback on board and used this […]

79.5% of tenants were satisfied or very satisfied with our overall service in 2024-2025

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4th July 2025

How are we doing? Tenant Satisfaction Measures 2024-2025

Each year, we speak to hundreds of tenants to find out what it’s like to live in our homes and neighbourhoods. As part of this, we work with an independent research company called Acuity to complete telephone surveys with our tenants. The surveys that Acuity complete form part of our annual Tenant Satisfaction Measures (TSMs). […]

Our Tenants' Voice Panel at their first meeting in May 2024

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30th May 2025

Tenants’ Voice Group Meeting: 20 May 2025

Our Tenants’ Voice Group held their latest meeting on Tuesday 20 May 2025 at the Council Chambers in Cinderford. They were joined by our Board Member Yvonne Leishman, as well as Chief Executive Hayley, Executive Director of People and Neighbourhoods Liz, Executive Director of Homes Jonny, and members of our senior management team. At the […]