Working with tenants

79.5% of tenants were satisfied or very satisfied with our overall service in 2024-2025

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4th July 2025

How are we doing? Tenant Satisfaction Measures 2024-2025

Each year, we speak to hundreds of tenants to find out what it’s like to live in our homes and neighbourhoods. As part of this, we work with an independent research company called Acuity to complete telephone surveys with our tenants. The surveys that Acuity complete form part of our annual Tenant Satisfaction Measures (TSMs). […]

Our Tenants' Voice Panel at their first meeting in May 2024

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30th May 2025

Tenants’ Voice Group Meeting: 20 May 2025

Our Tenants’ Voice Group held their latest meeting on Tuesday 20 May 2025 at the Council Chambers in Cinderford. They were joined by our Board Member Yvonne Leishman, as well as Chief Executive Hayley, Executive Director of People and Neighbourhoods Liz, Executive Director of Homes Jonny, and members of our senior management team. At the […]