News

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Investing in your homes

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21st September 2026

£20m funding will help make tenants’ homes warmer and more energy efficient

We’ve secured a new £20 million loan from Principality Building Society to invest in tenants’ homes and provide more affordable homes across Gloucestershire, Herefordshire and the surrounding areas. The funding will support our warmer homes programme. Through this work, we’re improving the energy efficiency of our homes, so they are warmer, more comfortable and take […]

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21st September 2026

Fire doors are there to protect you

Fire doors are there to protect you Fire doors are a crucial part of keeping you and your household safe. They’re designed to hold back flames and smoke, slowing the spread of fire and giving you extra time to escape in an emergency. This protection is especially important in blocks of flats and shared buildings, […]

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15th September 2026

Your feedback is helping us improve our services

We’ve published our Annual Complaints Report, which explains what we’ve learned from complaints and the changes we’re making as a result. During 2025/26, we received 168 Stage 1 complaints and 46 Stage 2 complaints. This was an increase on the previous year. The feedback we received showed that the biggest issues for tenants were communication, […]

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14th September 2026

What to do if you smell gas

If you can smell gas or suspect a leak: 1. Put out flames and avoid smokingExtinguish any candles, cigarettes or open flames immediately. Turn off the gas to extinguish any naked flames from a gas appliance. Never smoke or use naked flames around a suspected gas leak. 2. Call the National Gas Emergency number immediatelyFrom […]

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11th September 2026

We want to hear from you

Over the next couple of weeks, our colleagues will be calling some of our tenants to ask a few simple questions about what you need from us in the future. The calls are genuine, will take around five minutes, and are part of our work to develop a new corporate plan that will help shape […]

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10th September 2026

Making homes warmer and more energy efficient with Severn Wye

We’ve partnered with local sustainability charity Severn Wye Energy Agency to make more than 200 of our tenants’ homes more energy efficient this year. Planned upgrades, including the installation of solar panels, heat pumps and improvements to insulation, will make tenant’s home warmer in winter and help tackle fuel poverty. We have agreed a four-year […]

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