Categories
Working #Twogether with tenants to improve our repairs service
We know that having a good repairs service is important to our tenants and over the last 12 months, we’ve been working hard to make the improvements our tenants want to see.
Earlier this year, our Executive Director of Homes Jonny, met with groups of tenants to review our Repairs Policy. They looked at our existing policy and talked through what was fair and reasonable, what information was missing and what needed to change.
The sessions were really useful in helping us understand the experience that tenants have had when it comes to our repairs service. It highlighted some key themes that we know we need to improve and also gave our tenants a more in depth insight into how our repairs service works and the challenges we face.
We have used the feedback from tenants to review and update our Repairs Policy, which has been reviewed by our Tenants’ Voice Group and will be shared with tenants in the next few days.
In the meantime, we’ve created a ‘You said – We did’ case study, which shares the feedback we had from tenants and how we are using it to improve our Repairs Policy and the service we provide. You can read this here: Working-Twogether-to-improve-our-services-Repairs-Policy-July-2025.pdf
We’d like to also say a huge thank you to the tenants that took the time to share their experiences and feedback with us. If you’d like to get involved and help us improve our services, get in touch with our community engagement team. Find out more here: Getting involved
