How we are doing?

Everyone should have a warm, safe, affordable home.

This is what we set out to achieve in our communities and the reason Two Rivers Housing exists, but how do we know we are delivering against this?

In October 2024, we set out our new corporate plan ‘Delivering #Twogether 2024-2027. This sets out the things we will focus on over the next few years and was created using feedback from tenants.

To monitor our progress against delivering this plan, we regularly share updates on our social media channels, in our Tenant Topics Magazine and on our website. This helps keep tenants updated on how we are performing against the plan.

Alongside this, we have targets to monitor how we perform in key areas. Some of these are set by the Regulator of Social Housing and some are set by the Board or executive team. We share these on our website so that tenants can see how we are performing. You’ll find them below:

Read our latest Annual Review

This document provides a summary of our performance for tenants. It is published annually and sent to tenants as a supplement to our Tenant Topics magazine.

Tenant Satisfaction Measures

These are a set of perception and performance measures set out by the Regulator for Social Housing. All registered social housing providers with more than 1,000 homes must report their performance against these annually. You can read our latest Tenant Satisfaction Measures here:

Read our Annual Complaints Report

Tenant feedback is really important to us. It helps us understand what we are getting right and highlights the areas where we need to make improvements. We share our complaints data with tenants in our Annual Complaints report.

Housing Ombudsman Self-Assessment

The Housing Ombudsman Complaints Handling Codes sets out how we must handle complaints from tenants and customers. Each year we have to complete a self-assessment that shows that we are compliant with the Code. You can view our latest self-assessment here: Housing Ombudsman Self Assessment