News

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For me, technology is there to support the business. Adam Huslebee, Assistant Director of Data and Technology

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19th August 2025

Adam is determined to use technology to improve our services for tenants!

Meet Adam, our new Assistant Director of Data and Technology who recently joined the Two Rivers Housing team. Adam will lead our data and technology team as we look to improve the way we use technology to help our teams deliver a great customer experience for our tenants. He joins us from Herefordshire based housing […]

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13th August 2025

Supporting The Sharing Kitchen in Newent

We’ve donated £1,000 to The Sharing Kitchen in Newent through our partnership with the Travis Perkins Social Value Legacy Fund. This local service is bringing people together to share food and tackle social isolation in Gloucestershire. The Sharing Kitchen team set up for lunch in Newent Memorial Hall every Thursday from 12:30 to 1:30pm. They […]

New Repairs Policy designed with tenants

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11th August 2025

New Repairs Policy designed with tenants launches

At the end of 2024, we ran some workshops with tenants to help us look at our Repairs Policy and make sure that it was fair, reasonable and clearly sets out what tenants can expect from our repairs service. Our tenants told us that: We’ve taken all of this feedback on board and used this […]

Working #Twogether to improve our repairs service

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21st July 2025

Working #Twogether with tenants to improve our repairs service

We know that having a good repairs service is important to our tenants and over the last 12 months, we’ve been working hard to make the improvements our tenants want to see. Earlier this year, our Executive Director of Homes Jonny, met with groups of tenants to review our Repairs Policy. They looked at our […]

“I’m really looking forward to sharing my experience with the team as we work together to make sure we keep those living in our homes safe” Debbie Innes-Turnill

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15th July 2025

Safeguarding expert Debbie Innes-Turnill joins our Board

Debbie Innes-Turnill has joined the Two Rivers Housing Board as a Non-Executive Director. She is a safeguarding expert with a background in education and the Director of Debbie Innes Safeguarding Ltd a private consultancy firm. Debbie provides training, support and independent safeguarding advice to schools, charities and religious and sporting organisations and also lectures part […]

79.5% of tenants were satisfied or very satisfied with our overall service in 2024-2025

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4th July 2025

How are we doing? Tenant Satisfaction Measures 2024-2025

Each year, we speak to hundreds of tenants to find out what it’s like to live in our homes and neighbourhoods. As part of this, we work with an independent research company called Acuity to complete telephone surveys with our tenants. The surveys that Acuity complete form part of our annual Tenant Satisfaction Measures (TSMs). […]

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