Reasonable Adjustments helping you access our services
We want to make sure that everyone can access our services fairly and know that sometimes a small change can make a big difference.
One of the ways we can do this is through our Reasonable Adjustments Policy. This sets out our approach to making changes to our services or the way we do things based on the individual needs and circumstances of you and those living with you.
A reasonable adjustment is a change to how we normally deliver our services that makes sure people are not disadvantaged by disability, health issues, personal circumstances or other additional needs.
The change can be temporary or permanent and could include things like:
- Changing how we communicate with you
- Providing an interpreter or language support
- More flexible appointment times, or;
- Making in person visits instead of calling
The adjustments we make will depend on your individual needs but will always be based on what you tell us you and your family need.
How to ask for a reasonable adjustment
You can ask us to make a reasonable adjustment at any time by contact our team either:
- By phone
- By email
- Through our customer portal
- In person
- Through a family member, advocate, or support worker (with your permission)
Our staff may also suggest an adjustment if they think it would help you.
How we decide if we can make a reasonable adjustment
We will always look at how we can make a reasonable adjustment, but this will depend on:
- How effective the adjustment would be
- How practical it is for us to make the adjustment
- The cost of making the change and the amount of resource it would take
- The impact on our ability to deliver our core services
Find out more
For more information on Reasonable Adjustments, you can read our Reasonable Adjustments Policy and Reasonable Adjustments Questions and Answers sheet or speak to our team.
