How you’re shaping our services
We want to make sure that our tenants remain at the heart of our organisation, the decisions we make, and the services we provide. As part of this, we’ve made a promise to listen to what you tell us and use this to make the changes you want to see.
Your thoughts and opinions really matter. They help us understand what it’s like to be a Two Rivers Housing tenant, understand what we are doing well and spot the things we need to improve.
How we collect your feedback
You can share your feedback with us at any time by getting in touch with your Neighbourhood Manager or any member of the team or by contacting us in the usual ways.
Alongside this, we use information that you share with us from things like tenant surveys, focus groups and complaints to help us identify key themes and areas for improvement.
We also have our Tenants’ Voice Group and Tenant Board Member, who work directly with our Board, executive team and senior managers to review policies, feedback on our plans and help us make key decisions.
#Twogether, this helps us keep you in mind across every part of the business and every decision we make.
How we’ve used your feedback
We use your feedback to shape new services and improve how we do things.
In November 2025, we started to capture all the changes that we’ve made as a result of your feedback. This is shared with our Tenants’ Voice Group at their meetings, so they can see how tenant feedback is shaping our services and influencing the decisions we make.
It also gets reported to our Customer, Colleague and Culture Committee and Board, so they can be sure that we are continuing to listen to and act on what you are telling us.
You can see a summary of the latest reports here:
