Universal Credit
What is Universal Credit?
Universal Credit is for people of working age, in or out of work, and designed to top up their income to a minimum level.
Universal Credit was introduced in 2013 and will eventually replace Housing Benefit and certain other benefits for people who are out of work, as well as tax credits for people in work. These benefits include:
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Income Support
- Child Tax Credit
- Working Tax Credit
- Housing Benefit
There is more information about Universal Credit on Department of Work and Pensions (DWP) and The Money Advice Service website.
How do I pay my rent?
Universal Credit will be paid directly to your bank account each month and in arrears. It is important you pay your rent on time. We recommend setting up a Direct Debit with us, so you can make your rent payments automatically, without any worry. You will find more information on paying by Direct Debit on our How to pay page, or call us on 0800 316 0897.
The Money Advice Service has created a useful tool to help you manage your Universal Credit payment – moneyadviceservice.org.uk/ .
Universal Credit helpline
- Universal Credit helpline – 0800 328 5644
- Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
- DWP debt management – 0800 916 0647
Open Monday to Friday, 8am – 6pm
