Your tenant portal (My Account)
Our tenant portal ‘My Account’ will be unavailable from 6pm on Friday 23 October until 7am on Monday 26 October.
This is because our IT team will be completing some planned maintenance to help keep our systems running smoothly. There will not be any changes to how the tenant portal works and My Account will be available as normal from Monday morning.
You can still contact our out of hours team in an emergency on 033 33 55 44 33.
My Account
This is where you – as a Two Rivers Housing tenant – can access details about your tenancy and your home, at any time of the day or night.
It is a secure area so you will need to use a username and password to open it, but then no-one – other than the Two Rivers Housing team – will be able to see it.
You can log in to My Account to check your account, pay your rent, confirm your contact details, raise a repair and check for updates on safety checks or planned maintenance in your home.
You can use your MyAccount login to report and book in a repair in your home.
Go to My account now.
Our ‘My account’ expert Otis has put together a show (below) to explain the benefits of logging on, including:
- reporting a repair and booking an appointment.
- checking your account and paying your rent.
- seeing when we will review your home for improvements.
- finding out the date of your next safety check.
- updating your contact details.
- seeing your main Two Rivers Housing contacts.
Use the arrows within the slideshow or the dots underneath to play through the slides
